FAQ

What is eConfirm?

eConfirm HC™ is an affordable, secure online platform designed for long-term care facilities to:

· Screen
· Facilitate COVID-19 screening for visitors, vendors, and staff
· Register outsiders coming into the facility
· Record visitor and vendor information

· Schedule
· Automate and manage the visitor scheduling process
· Communicate with registered visitors
· Notify registered visitors of changes in scheduling

· Protect
· Obtain and record visitor, vendor, and employee acknowledgements
· Track visitors to the facility in real time

By automating the scheduling and screening process, eConfirm HC™ saves your staff valuable time that can better be dedicated to caring for your residents!

Is eConfirm's function restricted for patient visitor Check In only?

No! eConfirm is built with the functionality needed for visitor, employee and vendor check-in and check-out processes.

Can a visitor schedule an appointment on eConfirm?

Yes! eConfirm is built with the calendar function so communities can assign open days and times for visits, as well as the number of visitors allowed in a facility at any given time.

Can visitor data be extracted from eConfirm and used in communication efforts?

Absolutely! The export function is as easy as selecting the export format. Once the data is exported, it can be used in email and SMS communication.

How quickly can a facility be up and running with eConfirm?

The setup and onboarding takes approximately 10 - 15 business days. If any customization or a new API integration is required, please add 5 more business days.

Is an eConfirm tablet provided?

Yes! Fully loaded tablets are available to communities. The tablet will include the eConfirm platform link. ......... and is locked so it can only be used for eConfirm purposes.

Are alerts built into eConfirm so management can be alerted to any concern or issue?

As with any of our software solutions, alerts and notifications are built into the platform. If a visitor or employee fails a screening or their temperature doesn't meet requirements, designated staff members will be alerted immediately.

Can a visitor or employee continue to "Check In" if they have failed the screening process?

No! eConfirm will display a message not to proceed. eConfirm's screen will lock down to ensure that the visitor or employee cannot "Check In" through the portal.

How long is  the typical eConfirm contract?

The contract is a 2 year agreement.

Does a community have the ability to edit and update screening surveys and or acknowledgments as needed?

Yes! eConfirm is built with a complete content management system which allows communities to update their own unique screening questions and/or acknowledgements as needed.

Can eConfirm integrate with LEVEL 10 and EAdmit?

Of course!  Any of our other platforms can be integrated with
eConfirm.  The API is in place to integrate between solutions.

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